What are the different characteristics of effective communication? M.A RD Sem 2
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Clear: Communication should be clear and self-explanatory about why it has been transmitted.
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Complete: The information given should be complete and should not have any scope for questions.
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Correct: The information provided should be correct and based on facts. Facts should be given rather than impressions.
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Save reader’s time: Written communication should be such that the reader saves time in understanding the message.
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Create goodwill: The pleasant, correct and clear message will result in creating goodwill for the sender of the message.
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Clarify and condense information: Business messages should frequently use tables, photos or diagrams to clarify or condense information, to explain a process, or to emphasize important information.
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Confident Body Language- Look others in the eye, call others by their name, generally smile or have a nonthreatening look on their face, have good posture and an open stance. They appear at ease and are ready to talk to anyone. This comes across just by looking at them.
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Avoid Sarcasm- They know that it makes others feel disrespected, not to mention they appear insecure and defensive. Sarcasm tells others you can’t tolerate them or the conversation. While you may feel it diffuses uncomfortable feelings, in reality it makes others frustrated, often wanting to avoid future interactions.
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Keep Cool- No matter how heated the situation, they are able to stick to the facts and express their feelings with words rather than behaviors. No yelling, door slamming, threatening, or emotionally unregulated outbursts. They compartmentalize in hopes that they can be heard.
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Listen and Validate- They let the other person know they are being heard, giving them the same respect they hope to receive. Validation doesn’t mean you have to agree with the person, rather you are attempting to understand where they are coming from.
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State Price Responsibilities- Business messages are directed to specific audience. Therefore, you must clearly state what is expected of, or what you can do for, that particular audience.
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Persuade and recommend- Business messages are frequently given to customers, clients, management or subordinates to accept the suggestions and recommendations given.